Return & Refund Policy

Return Eligibility

Eligible items may be returned within 14 days of delivery.

To qualify, items must:

• Be unworn and unused
• Remain in original packaging
• Include all original tags and accessories
• Be in resalable condition
• Show no signs of damage from wear or misuse

Non-Returnable Items

• Gift cards
• Final sale items
• Personalized or custom-made jewelry
• Items purchased during clearance promotions

Return Shipping

Customers are responsible for return shipping costs unless an item arrives damaged, defective, or we shipped the incorrect product.

Original shipping charges are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with your order number and photos of the issue. We'll gladly replace or refund eligible items at no additional cost.

How to Start a Return

Email support@ivoryandtide.com with:

• Your order number
• The item(s) you'd like to return
• The reason for your return

We'll provide return instructions within 1–2 business days.

Refunds

Once your return has been received and inspected, we'll notify you of the approval status.

Approved refunds are issued to your original payment method within 5–10 business days, depending on your financial institution.

Exchanges

We don't currently offer direct exchanges. If you'd like a different item, simply return your eligible purchase and place a new order.

Need Assistance?

Questions about your return? Contact us anytime at support@ivoryandtide.com .