Frequently Asked Questions

Find quick answers about shipping, returns, jewelry care, and customer support.

When will I receive my order?

Orders are typically processed within 1–3 business days. Standard U.S. shipping usually takes 4–8 business days after your order has shipped.

Do you offer free shipping?

Yes. Ivory & Tide offers free standard U.S. shipping on every order.

How can I track my order?

Once your order ships, you'll receive a confirmation email with tracking information.

Do you ship internationally?

We currently ship to select international destinations. Delivery times vary by country, and any duties, taxes, or customs fees are the customer's responsibility.

What is your return policy?

Eligible items may be returned within 14 days of delivery. Items must be unworn, unused, in original packaging, and in resalable condition.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or we made an error with the order.

What items cannot be returned?

Gift cards, final sale items, personalized or custom-made jewelry, and items purchased using special clearance promotions cannot be returned.

What if my item arrives damaged or defective?

Please contact us within 7 days of delivery at support@ivoryandtide.com with your order number and photos of the issue.

Do you offer exchanges?

We currently do not offer direct exchanges. If you'd like a different item, please return your original purchase if eligible and place a new order.

How long do refunds take?

Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

How should I care for my jewelry?

Avoid water, perfumes, lotions, harsh chemicals, and prolonged moisture. Store your pieces in a dry place when not in use.